South Drive Ventures: customer engagement, mystery shopping and marketing.
Specialists in the Gaming sector:
Let South Drive review, analyse, report and recommend.
Generate detailed, targeted insight.
Improve your online customer experience by finding out how potential customers are using your apps and websites.
Whilst most companies can track customer calls and online actvity from start to finish, the information gathered doesn’t always represent the true picture of the overall service and it certainly doesn’t reveal the emotions their customers feel as they move through the process from browsing through to fulfilment.
We work with and help companies measure the online journeys, call centre interactions and the delivery experience beyond simple web based monitoring.
