Generate detailed, targeted insight.
Output
• Identify areas for improved customer satisfaction
• Monitor improvements over time
• Measure expectations against branding and online influence
• Compare performance across different business types
• Audit the success of new campaigns and projects
• Identify training needs and shortfalls
We do not believe that just ticking boxes is enough. Our team will explain any negative answers and contribute any emotive perceptions, good and bad. Our aim is to word feedback as suggestions for improvements rather than just pointing out what is wrong. This way we hope to influence change through encouragement rather than through direct criticism.
Mystery guest generates detailed, targeted insight. It is imperative in influencing change at ground level as it brings learning directly to your teams.
Improve your online customer experience by finding out how potential customers are using your apps and websites
