Mystery Shopper

Generate detailed, targeted insight.

Output
• Identify areas for improved customer satisfaction
• Monitor improvements over time
• Measure expectations against branding and online influence
• Compare performance across different business types
• Audit the success of new campaigns and projects
• Identify training needs and shortfalls

Attractive Young Fashion Blogger Standing Near Mall Show Window With Beautifull Neon Sign And Writing A Rewiew About The Shop She Just Visited

Our Team

We do not believe that just ticking boxes is enough. Our team will explain any negative answers and contribute any emotive perceptions, good and bad. Our aim is to word feedback as suggestions for improvements rather than just pointing out what is wrong. This way we hope to influence change through encouragement rather than through direct criticism.

Reporting

Mystery guest generates detailed, targeted insight. It is imperative in influencing change at ground level as it brings learning directly to your teams.

Online & Phone Call Audits

Are your teams smiling over the phone?
Are they hearing as well as listening?

Improve your online customer experience by finding out how potential customers are using your apps and websites

Customer Service Team Support Care Concept